1. Terms of Service

By using SmartNChoice’s website and purchasing our products, you agree to the following terms:

  1. Eligibility: Our products are intended for customers in Karachi and Pakistan. By placing an order, you confirm you are legally eligible to do so.

  2. Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account information and passwords.

  3. Product Information: We make every effort to provide accurate product details, images, and prices. However, slight variations may occur due to lighting, device screens, or supplier changes.

  4. Pricing & Payment: Prices are listed in PKR (Pakistani Rupees) and are subject to change without prior notice. Payment methods accepted include cash on delivery (COD), online bank transfer, and card payments.

  5. Order Acceptance: SmartNChoice reserves the right to accept or reject any order for any reason, including product availability or pricing errors.

  6. Customer Conduct: Customers are expected to interact respectfully with our team and follow the terms stated here for a smooth shopping experience.

2. Refund & Return Policy

At SmartNChoice, we value your satisfaction. If you are not happy with your purchase, our refund and return policy ensures you can shop with confidence.

2.1 Eligibility for Refunds:

  • Products must be in original condition with tags and packaging intact.

  • Returns must be requested within 7 days of receiving the product.

  • Proof of purchase (order number, invoice, or email confirmation) is required.

2.2 Non-Refundable Items:

  • Used or damaged products

  • Items without original packaging

  • Products purchased during flash sales or special promotions (if specified)

2.3 Refund Process:

  • Contact us via WhatsApp, email, or contact form to initiate a refund.

  • Our team will review your request and provide instructions for returning the product.

  • Once the product is received and inspected, a refund will be processed via your original payment method or as store credit (based on your preference).

  • Refunds typically take 3–7 business days to process after receiving the returned product.

2.4 Exchange Policy:

  • Customers can request an exchange for different sizes, colors, or styles (subject to availability).

  • Contact our support team to confirm eligibility and arrange the exchange.

3. Delivery Policy

We offer fast and reliable delivery across Karachi and nationwide in Pakistan.

3.1 Delivery in Karachi:

  • Delivery time: 1–3 business days depending on your area.

  • Areas covered: DHA, Clifton, Gulshan-e-Iqbal, Nazimabad, PECHS, North Nazimabad, Saddar, Korangi, Malir, and surrounding neighborhoods.

  • Tracking: Customers will receive order confirmation and tracking details via email or WhatsApp.

3.2 Nationwide Delivery:

  • Delivery time: 3–7 business days depending on your location in Pakistan.

  • Shipping fees may apply based on distance and product size.

  • All products are securely packaged to prevent damage during transit.

3.3 Delivery Instructions:

  • Customers are responsible for providing accurate delivery addresses and contact information.

  • In case of failed delivery attempts due to incorrect information, customers may be responsible for additional shipping charges.

3.4 Lost or Damaged Shipments:

  • SmartNChoice takes all precautions to ensure your product reaches you safely.

  • If a product is lost or damaged during shipping, contact us immediately.

  • Claims will be handled promptly and resolved according to our refund or replacement policy.

4. Customer Support & Communication

Our dedicated support team is here to assist you with any queries or issues:

We recommend contacting us before returning any product to ensure a smooth process and avoid delays.

5. Important Notes

  • SmartNChoice reserves the right to update or modify these terms, refund, and delivery policies at any time.

  • Changes will be posted on this page, and it is the customer’s responsibility to review the updated policies.

  • By continuing to shop on SmartNChoice, you agree to the latest version of these policies.

6. Why Shop With SmartNChoice?

  • Quality Assurance: Every product is carefully selected to meet high standards of style and durability.

  • Customer Satisfaction: Our policies are designed to make shopping risk-free and trustworthy.

  • Fast & Reliable Delivery: We ensure quick delivery across Karachi and Pakistan.

  • Transparent Communication: Clear instructions, responsive support, and honest updates on all orders.

SmartNChoice is dedicated to providing stylish, affordable, and high-quality women bags and jewelry accessories. Our Terms, Refund & Delivery Policy ensures that every customer has a secure, satisfying, and reliable shopping experience, whether you’re in Karachi or anywhere in Pakistan.